Shipping Policy

Thank you for supporting soupsoapdesigns! Each item is handmade with care, and we appreciate your patience while we prepare your order.

Processing Time

Orders are typically processed and prepared for shipment within 2-8 business days. Because our products are handmade, processing times may vary depending on the size and complexity of your order.

For custom or made-to-order items, please allow 8–10 business days for production before shipping.

Shipping

Once your order has been shipped, you will receive a confirmation email with tracking information, when available.

Estimated delivery times:

• Canada: [3-5] business days
• United States: 6-8 business days
• International: 10-12 business days

Please note that delivery times are estimates and may be affected by postal delays, holidays, customs, weather, or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size.

Free shipping is available on orders over $50 [if applicable].

International Orders

International customers are responsible for any customs fees, duties, taxes, or other charges imposed by their country. These fees are not included in the purchase price or shipping cost.

Lost or Delayed Packages

Once an order has been handed over to the shipping carrier, we are not responsible for delays caused by the carrier. If your package appears to be lost or has not arrived within a reasonable timeframe, please contact